How to request services

Processes of Information receiving for Customers

1. Collect problem information.
2. Informed equipment list by identifying brand, model, serial number, location.
3. Supply company contact name and telephone number.

Service Department

• 7 x 24 Every day includes holiday
  • Call Center Tel. : 0 2685 9333
  • Fax : 0 2685 9494
  • Email: TCSSERVICE@G-ABLE.COM

Company Service Process

1. Service department receives problem information with all the necessary information such as equipment, location, person in charge. The service department will then check equipment status and record all lists in computer.
2. Service department officers usually can solve the primary problem (Including remote service through Modem). This process normally takes 1 hour.
3. The  company will arrange for staff to visit the equipment site for problem solving if the above is unsuccessful.
4. Normal practice by service area is as below:
   1. Bangkok CBD
      Within 4 working hours since initial contact
   2. Bangkok Metropolitan
      Within 6 working hours  (Nonthaburi, Phathumthani, and Samutprakarn)
   3. Other Provinces(Region or province center with accessories)
      Within 6 working hours
   4. Other Provinces(Region or province center without accessories)
      Within 8 working hours
5. If or any reason our staff can not rectify the problem within 2 hours after arriving on site it will be delegated to higher-level staffs for further consultation.
6. Problem Solving Monitoring
   • 1 working hour since receival of report, report to Senior Network Engineer.
   • 4 working hours since receival of report, report to Section Manager
   • 1 working day since receival of report, report to Department Manager
   • 3 working days since receival of report, report to Division Manager
   • 5 working days since receival of report, report to General Manager

When the problems have been solved, the company will inform the person in charge and send a full report to the customer.