Standard Service

1. This warranty our customers receive covering such accessories for any deficiency during warranty period.
2. Customers can inform us of the problem 8.00am-17.00pm, Monday to Friday except national holidays.
3. We will prepare substituted hardware for the damaged one within 2 days upon receiving the information. When a customer accepts receipt of  the substitute hardware the component at fault should be made available immediately for repair
4. If it is not possible for the customer cannot return the damaged hardware to us at the same time (according with number 3), the customer may take the substitute accessories to use and must send the damaged one back to us within 7 days (including holiday). We will claim for the substitute hardware at the current price if the customer fails to comply.
5. Substituted hardware is the same model as customers' own or similar or a higher grade model.
6. We will prepare the substituted hardware in the suitable rate according with hardware contract.
7. Company can provide long distance service or Telnet to solve the hardware problem according with the contract. Customers must prepare modem and telephone line for us.
8. We shall provide consultation by telephone if you have some problems or queries about the hardware.
9. We will adjust components in the hardware to solve the problem from software error without any fee (For such adjustment of software does not include for adjusting software to increase new capacity). Defective hardware will be charged for accordingly.
10. If there is any problem, the customers can contact with 0 2685 9333.
    

There are 2 combined services: Hardware Warranty and On-Site Maintenance. These are the service contents as follows:

1. It is the warranty that customers receive and must use the hardware without any application deviation during the warranty period.
2. Customers can inform us of a problem from 8.00-17.00 Monday to Friday except national holidays.
3. We will send engineering staff to the network system location and correct the problem within 4-8 working hours (depend on installation hardware site), from the time we are informed.
4. In the case that network system is inoperative; we will repair within 24 hours. If it cannot be completed within this time limit. We will substitute the components with the same quality for use during the repair process.
5. Substituted hardware will be the same model as customers' own, a similar model or higher grade model.
6. We will prepare the substituted hardware in a suitable rate according with hardware contract.
7. We will check network system (Preventive Maintenance) twice yearly and confirm this with the customer in writing.
8. We can provide long distance service or Telnet to solve the problem according with the contract. Customers must prepare Modem and telephone line for us.
9. We shall provide consultation by telephone if you have some problems or queries about the hardware.
10. We will adjust the software components in the hardware to solve the problem from software error without any fee (for such adjust software is not included adjusted software to increase new capacity). Defective hardware will be charged for accordingly.
11. Please contact us on 0 2685 9333.
    

There are combined 2 services: Hardware Warranty and On-Site Maintenance. The service contents are as follows:

1. It is the warranty that customers receive and must use the hardware without any application deviation during the warranty period.
2. Customers can inform us of the problem 24 hours every day including holiday.
3. We will send engineering staff to the network system location and correct the problem within 4-8 working hours (depend on installation hardware site), from the time we are informed.
4. In the case that network system is inoperative; we will repair within 24 hours. If it cannot be completed within this time limit. We will substitute the components with the same quality for use during the repair process.
5. Substituted hardware will be the same model as customers' own or similar model or higher grade model.
6. We will prepare the substituted hardware in suitable rate according with hardware contract.
7. We will check network system (Preventive Maintenance) twice yearly and confirm this with the customer in writing.
8. We can provide long distance service or Telnet to solve the problem according with the contract. Customers must prepare Modem and telephone line for us.
9. We shall provide consultation by telephone if you have some problems or queries about the hardware.
10. We will adjust software in hardware to solve the problem from software error without any fee (for such adjust software is not included adjusted software to increase new capacity) as well as Defective hardware will be charged for accordingly. Please contact us on 0 2685 9333
    

There is hardware delivery service added into the hardware warranty. It is suitable for customers who do not use an onsite service and require us to deliver hardware.

1. This service is only available to customers whom have purchased the hardware warranty.
2. This service is yearly prepaid or as stated on the contact period.
3. We will deliver hardware to customers' address in only Bangkok area (Excluding circle areas).
4. If the customer requires us to deliver the hardware outside of the Bangkok area, the customer will responsible to pay for the delivery upon receipt of the hardware.
5. We will deliver the substituted hardware within 2 working days after being informed of the problem.
6. The person delivering the hardware are delivery staff and do not have the technical knowledge concerning the delivered component/s.